It may not have been as big of a deal as RIM's outage last week, but for RoviSys customers we are sure that Windstream's regional outage on Wednesday was not helpful. RoviSys engineers first noticed problems sending email around midnight Tues, Oct 11. For our Singapore office this was noon on Wed and they were at full throttle, when suddenly the visibility was reduced, at least for projects on GrandView US. At least they had their own servers on-line with replication of the US database, so no collisions resulted. But at 7 a.m. Wed the the lack of T1 service in our corner of Ohio was a bummer for both Aurora HQ and the Apex, NC office. The Windstream outage kept the email server in Aurora offline, affecting messaging to anyone outside from both offices. Sorry if we missed your message.
Activity in the offices went on, with phone calls and personal visits in lieu of email. For the 35 engineers in our growing N.C. office, it was especially frustrating as they were cut off not only from customers email, they couldn't even pass email notes to each other, or access GrandView via the RoviSys internal network.
When service was restored about 4:30 p.m. on Wed, a slew of backed up messages went out. You may have received email with weird time stamps. We hope it didn't cause too much confusion and we really appreciate your patience and understanding. Stay tuned for a message about our new dual vendor redundant Internet connection.